At K9 Fitness Mobile Dog Gym, we understand that schedules can change. To provide reliable service to all clients and reserve appointment times fairly, we maintain the following policies for rescheduling or canceling an appointment, along with our refund policy.



Rescheduling Your Appointment

Clients are encouraged to reschedule an appointment instead of canceling. Rescheduled appointments are subject to availability. You may reschedule your dog's session up until 2 hours prior to your appointment start time. To reschedule, please login to your account (top right corner of our website) and select the My Bookings option from the drop-down menu that appears under your name. On the My Bookings page, click the "Manage" button next to your scheduled appointment and select the "Reschedule" option from this menu. Select a new day and time for your rescheduled appointment.

Canceling Your Appointment

Clients who cancel at least 24 hours before their scheduled appointment are eligible for a full refund of any prepaid fees. Appointments canceled less than twenty four (24) hours before the appointment but more than two (2) hours before the scheduled appointment time will incur a $25 cancellation fee. Any remaining prepaid balance will be refunded to the original payment method. Appointments canceled within two (2) hours of the scheduled appointment time are non-refundable.

To cancel your appointment, please login to your account (top right corner of our website) and select the My Bookings option from the drop-down menu that appears under your name. On the My Bookings page, click the "Manage" button next to your appointment time and select "Cancel" from the menu.
 
Unused sessions from a subscription are non-refundable. To cancel your subscription, please login to your account (top right corner of our website) and select the My Subscriptions option from the drop-down menu that appears under your name. On the My Subscriptions page, click the "Manage" button next to your subscription and select "Cancel" from the menu.

If a client fails to attend a scheduled appointment or is unavailable at the scheduled service time without prior notice, the appointment will be considered a no-show and is non-refundable.

If K9 Fitness Mobile Dog Gym cancels an appointment due to weather, equipment issues, safety concerns, emergencies, or other operational reasons, clients will be offered the option to reschedule or receive a full refund.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution and payment processor.




If you have questions regarding these policies, please contact:

K9 Fitness, LLC
Phone: 866-2RUN-DOG
Website: www.k9-fitness.com
Email: Todd@K9-Fitness.com